Getting married is a lot of fun but changing your last name certainly is not. First, you have to update your name with social security and then you can update your license, bank accounts, and passport. Updating your name with all of the points and miles rewards accounts comes next and has proven to be quite time-consuming. I got married about nine months ago and I can finally say that I’ve updated my name on all of my points and miles accounts. I’m hoping this post will serve as a quick resource for how to change your last name on some of the more popular points and miles accounts.
Airlines
Aeroplan
You can change your last name on your Aeroplan account online by signing in, going to “Your account” and clicking “Manage your profile”. Then edit your name in the “About You” section.
Alaska Airlines
To update my last name with Alaska Airlines, I submitted the contact form and they replied by email asking me to submit a copy of my old and updated ID or my marriage certificate. Once I replied with my marriage certificate, it took two days to update my account. I also asked them to update my username as it cannot be changed online. It is also possible to call 1-800-654-5669 and change your name over the phone.
American Airlines
You can call American Airlines customer service Monday through Friday at 1-800-433-7300 with your name change request. They will then send you an email asking you for materials to support your name change. While it says it can take 10 days to update, my account was updated the next day.
British Airways
Visit this website to send supporting documents to British Airways such as your marriage certificate or updated passport. While it says it can take two days to update, my account was updated the same day.
Delta
To update your name with Delta, you have to follow their steps to “Verify Your Identify”. Click here for instructions and submit your request using the Comment / Complaint form.
Emirates
You can update your Emirates account online by uploading your marriage certificate and a copy of your old and new passports. My account was updated in just over 24 hours.
Etihad
To update your account with Etihad, email guest@etihadguest.com with a copy of your old and new passports. This update took three days.
Flying Blue (AirFrance/KLM)
You can submit your new last name and marriage license to Flying Blue here. My information was updated the same day.
Iberia
You can change your last name on your Iberia account online by signing in, clicking your name on the top right corner, clicking “Edit profile”, and clicking “Edit” under “Personal Details”.
JetBlue
Update your name with JetBlue by calling 1-800-538-2583.
Singapore Airlines
You can update your last name with Singapore Airlines by filling out this form and emailing it to KF_contact@singaporeair.com.sg. My account was updated in two days.
Southwest
I detailed how to update your Southwest account here. Basically you can fax (1-877-506-0154) or email (swacss@wnco.com) Southwest with the following information:
- A copy of your old and new government-issued IDs OR your marriage certificate
- Rapid Rewards number
- Current name
- Name as it should appear on your updated account
- Phone number
This update can take 30 days but mine was updated in five days.
United
To update your United account, you can upload your marriage license here. This update can take 10-14 days but mine was updated in five days.
Hotels
Choice Hotels
In order to update your Choice Hotels account, you will need to send your supporting documents (old and new ID or marriage certificate) to one of the following:
- Mail: Choice Hotels International, Member Services Department, 6811 E. Mayo Boulevard, Ste. 100, Phoenix, AZ 85054
- Email: member_documents@choicehotels.com
- Fax: 602-953-7525
My name change took two days. I asked them to change my username as well but apparently it cannot be updated once created.
Hilton
You can update your Hilton account by emailing HHonors@hilton.com with your name, phone number, email, account number, and marriage license. My account was updated in 24 hours. My existing reservations were still under my maiden name so I had to cancel and rebook them. You could also call to have them make the switch if you are worried about not getting the same rate.
Hyatt
You can update your Hyatt account by emailing worldofhyatt@hyatt.com with your name, phone number, email, account number, and marriage license. If you need to update any reservations, include the reservation numbers too. The name update was completed within 36 hours.
IHG
To change your name with IHG, you first need to call 1-888-695-4678. They will give you a reference number and information on supporting documents that you can email to ihgrewardsclub@ihg.com. The change should be made within 48 hours but in my experience, it was updated the same day.
Marriott
To update your name with Marriott, email research@marriott.com with your name, phone number, email, account number, and marriage license. If you need to update any reservations, include the reservation numbers too. My account was updated within 24 hours.
What was your experience updating your last name on points and miles accounts?
